Overview
Pitstop Pro ('we', 'us', or 'our') operates as a mobile auto repair service in Chicago and the surrounding suburbs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
Information We Collect
We collect information you provide directly to us when you book an appointment, submit a contact form, or communicate with us. This includes your name, email address, phone number, and service address. We also collect payment information processed securely through GoDaddy Payments — we do not store your full card details on our servers. We may automatically collect certain technical data such as your IP address, browser type, and pages visited when you use our website.
How We Use Your Information
We use the information we collect to schedule and confirm your appointments, process payments, communicate with you about your service, respond to inquiries, improve our website and services, and comply with legal obligations. We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers (such as payment processors) who assist us in operating our business, subject to confidentiality agreements.
Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the site may not function properly without cookies.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Appointment and transaction records are retained for a minimum of three years for business and tax purposes.
Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at the information below. We will respond to your request within 30 days.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us by phone at 646-516-8459 (Mon–Sat, 8 AM–5 PM) or through the contact form on our website.
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